Refund policy
At Sovran Fragrances , we carefully inspect and package every perfume order to ensure it arrives in perfect condition.
Return Policy :
We only accept returns within 3 days of receiving your order and only in cases where:
- The perfume bottle/glass is damaged
- The packaging arrives damaged
- The product was damaged during shipping
- Refunds will not be granted based on personal preference regarding the scent.
To request a return, please contact us within 3 days of delivery and include:
- Your order number
- Clear photos of the damaged item and packaging
To request a return, customers must contact us within 3 days of receiving the order through our communication pages, including:
Please include:
- Your order number
- Clear photos of the damaged item and packaging
After reviewing the request, we will confirm the return process.
Exchanges Policy :
We do not allow any exchanges for any products.
Important Notes
- Returned items must remain unused and in their original packaging.
- Claims submitted after 3 days from delivery will not be accepted.
- Minor packaging imperfections that do not affect the product may not qualify for a return.